Prison of Elders: Missing MatchesPosted: 2015-05-22 18:20 UTCUpdated: 2015-05-27 14:13 UTC

This blog post is specific to Event 10, for Prison of Elders.

What:
There are known issues where matches are not appearing in the event. You may play 5 matches and 2 of them or so are not appearing. At first, it looked like about 5% of matches were being impacted, but that has grown to 17%.

Why:
Bungie is having a problem reporting some of their more detailed data, known as "carnage" data. This is how we see things like headshots, scout rifle kills, etc. This is what the data is reporting as while this is what it should look like.

The solution:
We have reported the issue to Bungie on this forum post so keep an eye on that for a response. We are going to be waiting to see if Bungie can resolve the issue before the end of the event.

If Bungie can fix the issue and correct the old data, we will pick up the fixed data and we will be back to normal. However, if that doesn't happen, we will be removing the Headcase modifier on the event, give all missing matches all zeros for carnage data, and recalculate the scores without the headshot bonus. We don't want to resort to this option unless it is absolutely necessary, which is why we are waiting on a response from Bungie before we take action.

Thank you for your patience with this issue.


edit 5/23 9:00 AM EDT:
The impact from this error is rapidly growing and we have not heard an update from Bungie. We are going to go ahead and move forward with the plan to remove Headcase and manually add empty carnage data. This process will be completed manually so you will continue to see missing matches until we manually run the auto-fill process.

edit 5/23 9:00 AM EDT:
We got a response from Bungie about the issue and they have stated the issue has been fixed moving forward. We won't be taking additional action for this event, but we should be fine for future events. Bungie has been an awesome partner during this situation and for this site in general and we are very appreciative of their amazing response time. edit 5/27 10:00 AM EDT:
Bungie has posted an update confirming the fix has been put in place. We shouldn't see any problems moving forward.